Why are we ignoring you?

Well of course the answer is we are NOT. The most common reason is simply a typo in the supplied email address.

If you send us an email …

We will respond - normally within 24 hours - but maybe up to 72 hours during public holidays.

If you fill out a contact form on our site …

We will send an automatic confirmation - straight away. And you'll get a meaningful reply normally within 24 hours - or up to 72 hours during public holidays.

Reasons why you may not get that confirmation or reply:

1) It is being incorrectly identified as Spam - please check your spam folder.
2) There is a typo in the email address you gave us.
3) Your mailbox is full or passed its limit - please clear out your old mail.
4) Your mailbox has been set up to only accept mail from the people you specify. You need to add us to that list, or temporarily turn off this feature. This is particularly a problem for AOL users where this might have been set up accidentally.
You can test your email by simply sending a message to yourself.
If you have checked all of the above please try to contact us again.